Dash Components
Standard Operating Procedures (SOPS)
STANDARD OPERATING PROCEDURES
Standard Operating Procedures
01
STANDARD OPERATING PROCEDURE
Canteen Cleaning & Etiquette
To ensure that all employees use the canteen respectfully and maintain a clean, hygienic environment for the comfort and safety of everyone.
02
STANDARD OPERATING PROCEDURE
Credit
Control
The process for managing credit accounts, ensuring timely customer payments, minimising bad debts, and maintaining positive customer relationships.
03
STANDARD OPERATING PROCEDURE
Customer Service Standards
Establish consistent customer service practices that ensure a professional, friendly & efficient experience for every customer, fostering trust and satisfaction.
04
STANDARD OPERATING PROCEDURE
Daily Van Inspection & Defect Report
The correct procedure for using a Dash Components company van for deliveries, ensuring vehicle safety, accountability, and on-time service.
05
STANDARD OPERATING PROCEDURE
Debt
Collection
To provide a consistent, fair, and legally compliant approach for recovering overdue debts, protecting the company’s cash flow, keeping positive customer relationships.
06
STANDARD OPERATING PROCEDURE
Emptying of
Bins
To ensure that all waste bins are emptied regularly, safely, and hygienically, maintaining a clean and pleasant environment.
07
STANDARD OPERATING PROCEDURE
Fire Safety & Evacuation
To ensure the safety of all personnel, visitors, and property in the event of a fire, and to establish a clear procedure for evacuation and emergency response.
08
STANDARD OPERATING PROCEDURE
Forklift Use in the Warehouse
Ensure the safe and efficient operation of forklifts in the warehouse & correct procedure for loading vans, minimising risks to personnel, equipment, and goods.
09
STANDARD OPERATING PROCEDURE
Office Workspace Cleaning
To maintain a clean, tidy, and hygienic working environment by ensuring all employees take responsibility for cleaning their own workspace daily.
10
STANDARD OPERATING PROCEDURE
Staff Toilet Use & Cleaning
To maintain a clean, safe, and hygienic environment for all employees and visitors by establishing clear guidelines for toilet use and etiquette in the workplace.
11
STANDARD OPERATING PROCEDURE
M2M Check Before Printing
This guide provides a step-by-step process for checking M2M before printing, ensuring accuracy and getting it correct every time, ultimately saving time and resources.
VAN INSPECTION DEFECT REPORT
This form is available to complete and submit in accordance with Dash Components Health & Safety Policy.
FORKLIFT SAFETY CHECKLIST
This form is available to complete and submit in accordance with Dash Components Health & Safety Policy.
WEEKLY RACKING INSPECTION FORM
This form is available to complete and submit in accordance with Dash Components Health & Safety Policy.
Protect Your Colleagues and Follow the Rules
The rules have been implemented for you and your colleagues safety – follow them and keep our workforce safe.


