Dash Components
Standard Operating Procedures (SOPS)

STANDARD OPERATING PROCEDURES

Standard Operating Procedures

01

STANDARD OPERATING PROCEDURE

Canteen Cleaning & Etiquette

To ensure that all employees use the canteen respectfully and maintain a clean, hygienic environment for the comfort and safety of everyone.

02

STANDARD OPERATING PROCEDURE

Credit
Control

The process for managing credit accounts, ensuring timely customer payments, minimising bad debts, and maintaining positive customer relationships.

03

STANDARD OPERATING PROCEDURE

Customer Service Standards

Establish consistent customer service practices that ensure a professional, friendly & efficient experience for every customer, fostering trust and satisfaction.

04

STANDARD OPERATING PROCEDURE

Daily Van Inspection & Defect Report

The correct procedure for using a Dash Components company van for deliveries, ensuring vehicle safety, accountability, and on-time service.

05

STANDARD OPERATING PROCEDURE

Debt
Collection

To provide a consistent, fair, and legally compliant approach for recovering overdue debts, protecting the company’s cash flow, keeping positive customer relationships.

06

STANDARD OPERATING PROCEDURE

Emptying of
Bins

To ensure that all waste bins are emptied regularly, safely, and hygienically, maintaining a clean and pleasant environment.

07

STANDARD OPERATING PROCEDURE

Fire Safety & Evacuation

To ensure the safety of all personnel, visitors, and property in the event of a fire, and to establish a clear procedure for evacuation and emergency response.

08

STANDARD OPERATING PROCEDURE

Forklift Use in the Warehouse

Ensure the safe and efficient operation of forklifts in the warehouse & correct procedure for loading vans,  minimising risks to personnel, equipment, and goods.

09

STANDARD OPERATING PROCEDURE

Office Workspace Cleaning

To maintain a clean, tidy, and hygienic working environment by ensuring all employees take responsibility for cleaning their own workspace daily.

10

STANDARD OPERATING PROCEDURE

Staff Toilet Use & Cleaning

To maintain a clean, safe, and hygienic environment for all employees and visitors by establishing clear guidelines for toilet use and etiquette in the workplace.

11

STANDARD OPERATING PROCEDURE

M2M Check Before Printing

This guide provides a step-by-step process for checking M2M before printing, ensuring accuracy and getting it correct every time, ultimately saving time and resources.

VAN INSPECTION DEFECT REPORT

This form is available to complete and submit in accordance with Dash Components Health & Safety Policy.

FORKLIFT SAFETY CHECKLIST

This form is available to complete and submit in accordance with Dash Components Health & Safety Policy.

WEEKLY RACKING INSPECTION FORM

This form is available to complete and submit in accordance with Dash Components Health & Safety Policy.

Protect Your Colleagues and Follow the Rules

The rules have been implemented for you and your colleagues safety – follow them and keep our workforce safe.